Black Flaus Starter Kit

Free & Easy Returns: We stand by our products with a 100% Satisfaction Guarantee. If you are not satisfied with your Flaus for any reason, you have 30 days from the date of receipt of goods to return it for our money-back guarantee (i.e., full refund of product cost less any incurred original shipping costs), back to the original payment method. Any returns after this period will not be accepted. Please keep in mind, we do not cover or reimburse return shipping costs.

For all returns, please note the following:

1. Do not attempt to send back your Flaus order without contacting us first (please email support@goflaus.com).
2. Exact return addresses will be provided by our Customer Experience Team during the return process.
3. Flaus branded products purchased through other retailers must be returned directly to them in accordance with their respective returns and refunds policy.
4. Items which are damaged or defective may be returned pursuant to Flaus' Limited Warranty.

All returns are subject to validation and approval at Flaus' discretion. If there is a discrepancy between the return policy and procedures printed on the original packing slip and the information provided above, the information provided above governs the return of your Flaus purchase.

RETURN STEPS:

Please email us at support@goflaus.com to initiate a return and please provide the following information:

1. Order number, located on your confirmation email
2. Email and/or first and last name associated with your purchase
3. Reason you'd like to return your product(s)

The returns process after initiation:

1. After your request has been authorized, you will receive a link to finalize your return.
2. Once the return is confirmed, please allow 5 business days for your return to be processed. Additional delays may occur during peak operations. You will receive an email confirmation when your return is processed.
3. After we issue the refund, please allow up to 10 business days for it to reflect in your original method of payment. Refunds for returns apply to the purchase price of the item(s) only. We regret that we are unable to refund your original shipping and handling charges unless the return was a result of our error or subject to the Flaus Limited Warranty. Return requests must be received by Flaus within 30 days of purchase. Only authorized returns will be processed.