FAQ

  1. What comes in a Flaus Starter Kit?
    • Your Flaus Starter Kit comes with everything you need to start Flausing!
      • Electric Flosser
      • 45 Floss Heads
      • Charging Base
      • Charging Cord
    • Please ensure to unpack you Flaus box fully and remove all above items before disposing of the box.
  2. What comes in a Deluxe Bundle?
    • Your Deluxe Bundle comes with everything you need to start Flausing and all the accessories too!
      • 1 x Electric flosser
      • 1 x 135 recyclable mint floss heads
      • 1 x Charging bas
      • 1 x USB-C charging cable
      • 1 x Mirror Mount
    • Please ensure to unpack you Flaus box fully and remove all above items before disposing of the box.
  1. Why should I Flaus instead of Floss?
  • We're so glad you asked!
  • Flaus makes flossing as easy as brushing your teeth! No more sticking your fingers in your mouth or not being able to get to those hard to reach places!
  • The sonic vibrations in Flaus move the floss side-to-side and help to get the floss in and out of tight spaces much faster and easier than traditional floss. Not to mention the left-to-right motion of the head mimics the proper flossing technique!
  • Not only is Flaus easier than traditional floss, but there are some studies that show electric flossers are superior to traditional floss.
  • In past clinical trials The American Academy of Periodontology found that an electric flosser "in combination with a manual toothbrush, removed plaque significantly better than the toothbrush alone. Among floss types, there was evidence of superiority for the [electric] flosser."
  • Studies also found that an electric flosser "removed significantly more interproximal plaque in molar, premolar and anterior teeth compared to manual floss."
  • The Journal of Clinical Dentistry found that electric flossing "was safe and effective in reducing approximal plaque and gingival inflammation, and provides a useful alternative device for interdental cleaning."
  1. What do the sonic vibrations do? Do they help?
  • Just like your electric toothbrush helps you clean your teeth easier than a traditional toothbrush, the sonic vibrations in Flaus make flossing easier!
  • Flaus has up to 18,000 sonic vibrations per minute that:
    • Help you get the floss between tight teeth (where all the plaque and food hang out)
    • Stimulate and massage your gums (helping to keep your gum health in tact)
    • Disrupt any biofilm and bacteria that is starting to grow
  1. What type of floss do you use in the Flaus heads?
  • Our Flaus Heads use the highest performing glide floss in the market — a mint flavored PolyTetraFluoroEthylene monofilament tape floss. This floss does not shred, is the absolute thinnest-possible floss and free from PFAs and PFOs.
  1. How often should you change the Flaus Head and does it carry bacteria from tooth to tooth using the same piece of floss?
  • Just like you brush your teeth with the same toothbrush head, it's perfectly safe and hygienic to use the same piece of floss for a flossing session (or two)! If you get any gunk on the floss, just run it under water (or dip it in mouthwash if you want an extra clean)!
  • We recommend changing your floss head after each use.
  1. What are dentists saying about Flaus?
  • Dentists and Flaus share the same vision - a world where gum disease doesn't effect half of US adults over 30 and where people keep their teeth for life!
  • When we launched our Indiegogo page, we had over 400 dental professionals interested in our dental ambassador program!
  • Here is a quote from a very satisfied dentist:
    • “Flossing is critical to maintaining good oral hygiene. Flaus makes flossing easy, cleans great and is gentle on gums. Being a Dentist, I am picky about what I personally use and recommend for my patients - and I love Flaus!" - Dr. Vivian Roknian, DMD
  1. Will the heads be accepted in my local recycling program? Is Flaus more wasteful than traditional flossing or floss picks?
  • Did you know that every piece of dental floss ever used still exists in the world today? And that most of it ends up in the landfill, or, even worse, the sea.
  • Flaus reduces the amount of floss used in a traditional flossing session by 95% and our heads are made with recyclable plastic and use 30% less plastic than floss picks.
  • Every municipal recycling program is different, so we suggest gathering your Flaus Heads after use and emailing us at support@goflaus.com. We'll send you a pre-paid shipping label to send in your oral care products to a dedicated oral care recycling facility.
  1. Should I use Flaus if I have tight teeth, veneers, crowns, severe Periodontis or am on blood thinners? What if I have braces?
  • Tight Teeth: Absolutely! The sonic vibrations help you move the floss in-between tight teeth with ease. We also use the thinnest floss possible - a monofilament tape floss!
  • Veneers/Crowns: We always suggest contacting your dentist before using Flaus with veneers / crowns.
  • Severe Periodontitis/Blood Thinners: Flaus is not recommended for those with severe Periodontitis disease or for those on blood thinners.
  • Braces: We're almost there! We do have some customers who have successfully used Flaus with their braces and permanent retainers, however, we do not have a special Flaus Head made for braces. We are developing one shortly though - email support@goflaus.com to be added to the waitlist!

 

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Return Policy

Free & Easy Returns: We stand by our products with a 100% Satisfaction Guarantee. If you are not satisfied with your Flaus for any reason, you have 30 days from the date of receipt of goods to return it for our money-back guarantee (i.e., full refund of product cost less any incurred original shipping costs), back to the original payment method. Any returns after this period will not be accepted. Please keep in mind, we do not cover or reimburse return shipping costs.

For all returns, please note the following:

  1. Do not attempt to send back your Flaus order without contacting us first (please email support@goflaus.com).
  2. Exact return addresses will be provided by our Customer Experience Team during the return process.
  3. Flaus branded products purchased through other retailers must be returned directly to them in accordance with their respective returns and refunds policy.
  4. Items which are damaged or defective may be returned pursuant to Flaus' Limited Warranty.

All returns are subject to validation and approval at Flaus' discretion. If there is a discrepancy between the return policy and procedures printed on the original packing slip and the information provided above, the information provided above governs the return of your Flaus purchase.

RETURN STEPS:

Please email us at support@goflaus.com to initiate a return and please provide the following information:

  1. Order number, located on your confirmation email
  2. Email and/or first and last name associated with your purchase
  3. Reason you'd like to return your product(s)

The returns process after initiation:

  1. After your request has been authorized, you will receive a link to finalize your return.
  2. Once the return is confirmed, please allow 5 business days for your return to be processed. Additional delays may occur during peak operations. You will receive an email confirmation when your return is processed.
  3. After we issue the refund, please allow up to 10 business days for it to reflect in your original method of payment. Refunds for returns apply to the purchase price of the item(s) only. We regret that we are unable to refund your original shipping and handling charges unless the return was a result of our error or subject to the Flaus Limited Warranty. Return requests must be received by Flaus within 30 days of purchase. Only authorized returns will be processed.